Terms & Conditions
All services provided by Wander Scotland Tours (“us” / “we” / “our”) will be referred to as “booking”, “bookings”, “tour” or “tours”. Wander Scotland Tours works in partnership with Wander Scotland (wandersomewhere.com).
For bookings made via a third-party platform (e.g. Viator), their payment, cost and cancellation terms will supersede those stated below. All other conditions apply.
Service Provision
Once we receive your enquiry form, we will create an outline itinerary and provide a quote.
Rates start from £575 per day for an SUV (1-4 people).
We will pick you up from and drop you off at your accommodation, or another agreed location.
Pick-up times start from 8:30am unless otherwise agreed.
A standard day is up to 9 hours (e.g. 8:30am to 5:30pm). Days can be extended by prior agreement (see Additional Costs).
If a standard day becomes longer due to heavy traffic or an accident, no additional charge is added.
A lunch break of at least 30 minutes is required for your driver to rest and eat. This can be timed during your visit to an attraction.
Payment
We will send you a tour confirmation that includes the dates, itinerary outline, agreed vehicle, passengers, payment dates, and other details.
A 15% deposit is required to secure a tour. For multi-day tours, the deposit value will be calculated to cover all non-recoverable costs. This may exceed 15%.
The balance is due no later than 28 days before the tour start date. Late payment may result in the loss of your deposit and cancellation of your booking.
If a tour is booked within 28 days of the tour start date, full payment is required at the time of booking.
All payments must be made by credit/debit card or bank transfer.
Included Costs
A suitable modern vehicle for your group size and luggage volume will be chosen from our leasing partner.
An experienced driver/guide.
A bespoke itinerary (see below).
Hire & Reward, Public Liability and breakdown insurance.
All fuel & parking costs.
Additional Costs
For each overnight stay, a £150 fee will be added for the driver’s accommodation and food. This cost may be reduced or increased by prior agreement.
You may request to extend standard days and/or be available in the evening for £45 per hour.
Your vehicle can be upgraded to a luxury car, an estate, or a minibus. This will be quoted on request and is subject to availability.
Non-included Costs
You will cover all personal costs not included in the tour, such as accommodation, meals, drinks, and attraction entrance fees.
If one or more ferries are required, we will book them and add the cost to your tour price.
Tour itinerary
We will work with you to create a bespoke itinerary for your tour:
Itineraries aren’t rigid; they can be flexible each day within time constraints.
For multi-day tours, you must have firm travel dates and accommodation booked before the itinerary consultation begins.
Itineraries must be achievable. We reserve the right to limit the number of stops and/or the distance.
If ferries are required, once booked, tour dates cannot be amended without an additional fee.
Our Responsibilities
We will provide, as closely as possible, the tour as described on your itinerary. However, due to conditions beyond our control, such as heavy traffic, roadworks, adverse weather, or closures, we may not be able to visit everything on the itinerary and may need to vary the planned route. Be aware that spending more time than planned at any stop may affect future planned stops.
We agree to keep any luggage or equipment that we carry for you locked and, where possible, out of sight. However, we accept no liability for damage to, or loss of, luggage or personal belongings.
Your responsibilities
At least one passenger must be18 years old. All other passengers must be at least 12 years old.
You must advise us of any illness, injury, allergies or dietary requirements that may affect your tour.
Smoking is not allowed in the vehicle.
Only water, hot drinks with lids and dry snacks may be consumed in the vehicle.
Clothing & footwear
We advise you to wear appropriate clothing due to the changeable weather and uneven / slippery terrain in Scotland, especially the Highlands & Islands.
We recommend warm clothing, a waterproof jacket, grippy/waterproof shoes, and a hat. Also, sun cream, sunglasses etc for warm weather.
Hiking/walking
If hiking forms part of your tour:
A Medical & Consent form needs to be signed prior to the tour.
Separate terms and conditions will be provided, and acceptance is required.
Information will be provided regarding appropriate clothing, etc.
If you cancel
All cancellations must be made in writing, and the following terms apply:
Deposits are non-refundable. You may transfer your deposit to another tour that commences within 6 months of the original.
If you cancel between 28 and 14 days prior to the tour start date, 50% of the balance value will be refunded.
If you cancel within 14 days, no refund will be given.
We strongly advise that you have adequate travel insurance to cover all eventualities, e.g. trip cancellation, luggage & equipment theft, etc.
If we cancel
We reserve the right to cancel any tour; however, this would only be necessary in exceptional circumstances. In such an event, we will offer you an alternative tour. If this is not possible or acceptable, a full refund will be issued.
Your data
We require certain information to process your booking. This includes, for example, your name, address, telephone number, and email address. We do not sell your personal data to third parties. The information you provide will be stored in our systems and shared only with third parties that require it directly in connection with your tour. Further details are available in our Privacy Policy.
Force Majeure
We will not be held responsible for, and will not offer a refund/compensation for, any unforeseen circumstances that result in the cancellation of a tour. These include, but are not limited to: war, riots, civil unrest, terrorism, natural disasters, industrial disputes or severe weather.
Complaints Procedure
If you are unhappy with your tour, you must raise your complaint with the driver at the earliest opportunity. If the problem is not resolved on the tour, then you should put your complaint in writing within 30 days.