Wander Scotland Trip Planning Services: Terms and Conditions

Fàilte! We’re genuinely excited to help you plan your trip to Scotland.

We’ve written these Terms and Conditions to be as clear and straightforward as possible. The aim is simple: you understand exactly what’s included, what to expect, and where responsibilities sit on both sides. That said, there are a few legal elements we need to include to protect both you and us.

Important:

  • Payment confirms acceptance of these Terms

  • It is your responsibility to read and understand them before booking

  • If anything is unclear, you’re always welcome to get in touch

Last updated: 19 April 2026

Our Contract

Wander Scotland provides personalised travel planning services (“Services”).

By booking any service with us, you agree to these Terms, which form the full agreement between you and Wander Scotland.

We may update these Terms from time to time. Any updates take effect once published, and we recommend keeping a copy for your records.

What we do (and don’t do)

Wander Scotland is a travel planning service. We design, recommend, and guide — but we are not a travel agency.

We provide:

  • Custom Scotland itineraries and route planning

  • Accommodation, experience, and restaurant recommendations

  • Practical travel advice and local insight

We do not:

  • Book or advise on flights

  • Act as a travel agent

  • Automatically book accommodation or experiences on your behalf

Accommodation bookings (by exception):

In some cases, we can book accommodation on your behalf, but only where:

  • this has been agreed in advance

  • you have provided explicit permission for us to use your card for bookings

  • your card details are held securely via a trusted third-party provider

Booking & Payment

  • All services must be paid in full up front

  • Payment is taken securely via Stripe or Square via Squarespace

  • Prices are subject to change at any time, but confirmed bookings will not be affected

If a payment fails or is declined, you are responsible for any associated fees.

Refund Policy & Complaints

All services are non-refundable.

However, if you’re unhappy with any part of the service, please get in touch; we will always aim to resolve the issue fairly and reasonably.

Our Services & Scope of Work

We keep this simple and transparent so you know exactly what each service covers. You can see a list of our service offerings on this web page.

Clarity Call

A focused, one-off session designed to unblock your planning.

Includes:

  • 45-minute private consultation

  • Answers to specific questions or a review of your proposed route

  • Follow-up PDF summary with key notes

  • Communication via Zoom, WhatsApp, or email

Best for:

  • Quick decisions

  • Route sense-checks

  • Route reviews

  • First-time Scotland planning clarity

Not included:

  • Ongoing support

  • Full itinerary creation

  • Any bookings

Route Planning (up to 12 days)

A structured route to shape your trip, without the full detail of a day-by-day itinerary.

Includes:

  • Personalised day-by-day route

  • PDF with curated recommendations

  • Accompanying Google Maps

  • Up to 3 recommendations per category (with reasoning)

  • One round of revisions

  • 10 days of follow-up email support

Scope:

  • Trips up to 12 days

  • Up to 4 people on one itinerary

Delivery:

  • Within 7 business days

Not included:

  • Detailed daily timings or logistics

  • Calls or video consultations

  • Bookings of any kind

  • Ongoing support beyond 10 days

Complete Itinerary (up to 12 days)

A fully customised, start-to-finish travel plan.

Includes:

  • Detailed day-by-day itinerary with timings and logistics

  • Accommodation, transport, and activity recommendations

  • 1-hour consultation call

  • Up to 2 follow-up calls

  • Unlimited pre-trip email support

  • Delivery via PDF or private online portal

  • In-country support (non-emergency guidance during your trip)

Scope:

  • Up to 12 days

  • Up to 4 people on one itinerary

Delivery:

  • First draft within 7 working days

Not included:

  • Flight research or bookings

  • Accommodation or activity bookings (unless agreed in advance)

Optional accommodation booking:

  • By prior agreement

  • Paid via your credit card, details stored securely with a third-party provider

Accommodation

Scotland has limited accommodation, and the best places book out early — often months in advance.

  • Recommendations are made based on real-time availability, where possible

  • Availability can change quickly after delivery

  • We strongly recommend booking as soon as the options are shared

If accommodation is not booked promptly, and availability changes:

  • We are not responsible for securing alternatives within the original scope

  • Additional research or revisions may require a new service or fee

Extended Trips & Group Sizes

  • Our Route Planning and Complete Itinerary services are designed for trips of up to 12 days and up to 4 travellers.

  • Trips exceeding this scope require a custom quote prior to booking.

It is the traveller’s responsibility to:

  • select the correct service, or

  • request a custom quote where required

If a service is booked that does not match the trip requirements:

  • Wander Scotland reserves the right to charge an additional fee to extend the scope of work; or

  • limit delivery to the original service scope

No refunds will be issued where the incorrect service has been selected.

Client Responsibilities & Communication

To deliver the best possible itinerary, you agree to:

  • Provide accurate and complete information

  • Respond to questions and drafts in a timely manner

If a lack of information significantly increases the scope of work, we may:

  • Charge an additional fee, or

  • Cancel the service with a partial refund

Communication

From us:

  • We aim to respond within 72 business hours

  • Standard working hours: Monday–Friday, 9am–5pm (UK time)

  • Where you are based overseas, we will always find a suitable time across time zones for any scheduled calls

From you:

  • If we don’t receive a response within 14 days, the project will be considered complete and closed

Reopening a project may:

  • Incur a £50 admin fee

  • Be treated as a new booking

Conduct

We expect all communication to remain respectful and professional. We reserve the right to terminate services if behaviour is aggressive, abusive, or inappropriate. A partial refund may be issued depending on the work completed.

Support boundaries

  • All support is pre-trip planning support unless otherwise stated

  • In-country support is non-emergency only

  • Urgent or out-of-hours requests must be agreed in advance and may incur additional fees

  • Support is offered via Zoom, WhatsApp and email only

Project Timeline & Deferred Travel

Our services are designed to support a specific trip within a reasonable planning timeframe.

  • If a trip is postponed for an extended period (including to a future season or year), the original service will be considered complete

  • We are not able to “pause” and resume planning indefinitely

If you choose to revisit your trip at a later date:

  • This will be treated as a new engagement, or

  • May be subject to an administration or reactivation fee, depending on the level of work required

This ensures we can account for changes in availability, pricing, and recommendations over time.

Right to Terminate

We may end the agreement if:

  • Scope repeatedly changes beyond what was agreed

  • Communication breaks down

  • The service becomes unworkable

In this case:

  • A partial refund may be issued

  • No further work will be carried out

Travel Insurance

We strongly recommend that all travellers take out comprehensive travel insurance before their trip.

  • It is the traveller’s responsibility to ensure they have appropriate cover in place

  • This should include (but is not limited to):

    • trip cancellation or disruption

    • medical expenses and emergency treatment

    • personal belongings and travel delays

    • activities included within your itinerary

Wander Scotland is not responsible for:

  • Any costs incurred due to lack of insurance

  • Cancellations, delays, or disruptions to your travel plans

  • Issues arising from third-party providers

Legal & Liability

Limitation of Liability

Travel involves inherent risks, particularly in rural and outdoor environments.

Wander Scotland is not liable for:

  • injury, loss, delay, or inconvenience

  • decisions made based on our recommendations

  • events during your trip

You are responsible for:

  • your own safety

  • travel decisions

  • appropriate preparation

Third-Party Services

We are not responsible for:

  • Availability of accommodation, tours, transport, or restaurants

  • Changes made by third-party providers

All bookings made independently are your responsibility.

Accuracy of Information

We aim to provide accurate and up-to-date recommendations. However:

  • Details such as opening hours, pricing, and access can change

  • You are responsible for confirming details directly

Service Availability

We may:

  • update, modify, or remove services at any time

  • experience temporary interruptions

We do not guarantee uninterrupted access.

Website Use

All website content is:

  • owned by Wander Scotland

  • for personal, non-commercial use only

You may not reproduce or distribute content without permission.

Intellectual Property

All content provided by Wander Scotland is protected by copyright.

You may not:

  • copy or resell itineraries or maps

  • share private links or materials

  • use content for commercial purposes

Unauthorised use may result in access being revoked without a refund.

Force Majeure

Wander Scotland shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control.

This includes, but is not limited to:

  • extreme weather conditions

  • natural disasters

  • transport disruptions or cancellations

  • government actions, restrictions, or travel advisories

  • strikes or industrial action

  • public health events or emergencies

In such circumstances:

  • Wander Scotland reserves the right to reasonably delay, modify, or suspend services

  • no liability or compensation will arise as a result of such events

Governing Law

These Terms are governed by the laws of Scotland and the United Kingdom.

Severability

If any part of these Terms is found to be invalid, the remaining sections will still apply.

Updates to Terms

We may update these Terms at any time. Continued use of our services indicates acceptance of any changes.